GoldenRoo Support Centre
Contact GoldenRoo if you need assistance with your account, a transaction, verification or responsible gaming settings.
1. Choose the Correct Department
Player Support
Account access, games, promotions and general questions
[email protected]
Cashier Support
Deposits, withdrawals and missing transactions
[email protected]
Verification Team
Identity documents and payment-method checks
[email protected]
Responsible Gaming
Account restrictions, cooling-off requests and self-exclusion
[email protected]
Privacy Enquiries
Personal information and privacy requests
[email protected]
Telephone
+61 8 5550 0132
2. Provide the Relevant Details
Send your request from the email address registered to your GoldenRoo account. Describe the issue clearly and include the date when it occurred.
For a payment question, provide the amount, currency, selected method and transaction status. Cryptocurrency enquiries should also include the asset, network and transaction ID.
Do not send the same request to several departments, as duplicate messages may slow down the review.
3. Protect Your Account
Never include your password, CVV, complete card number, wallet recovery phrase or cryptocurrency private key in a support message.
GoldenRoo representatives do not need this information to investigate an account or payment issue.
You can also submit a request using the contact form below. Check that your email address and selected subject are correct before sending it.