Account Verification
GoldenRoo may verify your identity before enabling certain account functions or approving a withdrawal. This process helps confirm that the account belongs to an eligible adult and that the payment methods are being used by their lawful owner.
Verification can be requested after registration, following a payment, before a withdrawal or when additional account activity needs to be reviewed.
How the Process Works
Step 1: Receive the Request
GoldenRoo will inform you which information is required. The request may appear in your account or be sent to the registered email address.
Submit only the documents specifically requested for your account.
Step 2: Prepare the Documents
Depending on the verification level, you may need to provide:
| Purpose | Possible document |
|---|---|
| Confirming identity and age | Passport, driving licence or national identity card |
| Confirming residential address | Utility bill, bank statement or official correspondence |
| Confirming payment ownership | Card statement, payment-account record or wallet information |
| Additional identity check | Selfie or photograph with the identity document |
| Extended review | Verification call or further account information |
The name, date of birth and address shown in the documents must correspond with the details registered on the GoldenRoo account.
Step 3: Submit the Information
Upload the files through the verification area or use another secure submission method confirmed by GoldenRoo.
Images must show the complete document with all edges visible. The information should be clear, readable and free from glare or blur.
Do not edit the files, apply filters or cover information unless GoldenRoo specifically instructs you to conceal particular payment details.
Step 4: Wait for the Review
GoldenRoo compares the submitted documents with the account and payment information. Additional evidence may be requested if something is missing, unclear, expired or inconsistent.
There is no single guaranteed review time. The duration depends on the documents provided and whether further security checks are necessary.
Payment Verification
The card, bank account or cryptocurrency wallet used for a transaction must belong to the registered GoldenRoo player.
If payment ownership cannot be confirmed, deposits or withdrawals may be restricted. Payments made through another person’s account can require additional investigation and may be rejected.
When verifying a card, follow the instructions shown in the verification request. Never send the CVV or expose information that GoldenRoo has instructed you to hide.
For cryptocurrency transactions, GoldenRoo may request the wallet address, selected blockchain network and transaction ID. A private key or recovery phrase is never required.
Avoiding Verification Delays
Before submitting your files, make sure that the documents are current, all required information is visible and the account details are accurate.
Common causes of delay include expired identification, cropped images, unreadable text, mismatched names, outdated proof of address and documents belonging to another person.
Submitting several different versions of the same document without being asked may also complicate the review. If a file is rejected, follow the reason provided and replace only the requested item.
Account Access During Verification
GoldenRoo may temporarily limit deposits, wagering, bonuses or withdrawals until the required checks are complete.
A restriction during verification does not necessarily mean that the account has been closed. It means that GoldenRoo requires additional information before allowing the relevant activity to continue.
Failure to provide the requested documents can result in continued account restrictions. False information, altered documents or attempted impersonation may lead to account closure and cancellation of affected transactions.
Verification Support
If you cannot upload a document or do not understand a request, contact:
Write from the email address registered to your account and explain which stage of verification you are unable to complete.
Do not send passwords, complete card details, CVV codes, wallet recovery phrases or cryptocurrency private keys. GoldenRoo support does not need this information to verify your account.