GoldenRoo Deposit and Withdrawal System for Australia
The cashier at GoldenRoo AU allows for both depositing and withdrawing money using various methods, namely: cards, Apple Pay, and cryptocurrency.
Australian dollar can serve as the currency used for the balance of the account. It’s important to know the different limits on payments and other conditions depending on the chosen method. The transactional flow starts with funding the account and ends with receiving the money.
Forms of Payment and Currency Support
GoldenRoo’s cashier categorises payment instruments based on transaction type. The deposit page supports Visa, Mastercard, Apple Pay, and cryptocurrency. Deposits are made in AUD if fiat money is used, and top-ups in cryptocurrency are converted to an AUD balance.
The availability of a payment instrument for deposits does not automatically imply that it can also be used for withdrawals, as, for example, Apple Pay is not available for cash-outs.
Deposit and Withdrawal Instruments
The options for fiat deposits at the GoldenRoo casino include Visa and Mastercard from 17 up to 2,000 AUD. Apple Pay transactions can be made from 17 up to 1,620 AUD. The cashier offers a separate cryptocurrency deposit route.
The following currencies can be used: USDT, BTC, ETH, LTC, SOL, USDC, TRX, and BNB. The minimum depends on the currency used: 5 USDT for USDT, 0.0002 BTC for BTC. The rest of the limits are: 0.005 ETH, 0.2 LTC, 0.1 SOL, 10 USDC, 50 TRX, and 0.0002 BNB. There are no maximums for crypto.
Payments in Fiat and Cryptocurrency
AUD is the currency for the balance in your Golden Roo account if you are an Australian player. As for fiat cards and Apple Pay payments, they are processed by payment providers rather than the casino directly. All deposits in other currencies will be credited according to the respective exchange rate as it is stated in the terms, where it is noted that some payment systems will charge their own conversion fee.
Your crypto deposits will be credited to your account in AUD. Different networks are available for payment tools:
- USDT can work with TRC20, ERC20, BEP20, TON, Optimism, Solana, Polygon, Avalanche C-Chain, and Arbitrum;
- ETH can use ERC20 and Arbitrum;
- SOL can be used with Solana and BEP20;
- USDC works with ERC20, Polygon, Solana, and BEP20.
GoldenRoo Account Requirements for Payments
According to the Terms, the deposits must originate from an account or from a payment instrument or system that is registered in the name of the customer only. Thus, third-party payment methods cannot be utilised. When paying with a card, the payment provider must approve and authorise the transaction. Currency exchange might take place at the stage of the payment and, hence, the amount received by GoldenRoo can be different from the initial one.
GoldenRoo Deposit Information
GoldenRoo follows a straightforward deposit process. Users first select a payment method, either fiat or cryptocurrency, and enter the desired amount. They then confirm the payment and wait for it to be processed, after which the funds are added to their GoldenRoo balance.
How to Complete a Deposit?
In order to make a fiat deposit, access the GoldenRoo Australia cashier by clicking Deposit. Choose between Visa/Mastercard and Apple Pay, set the desired amount, which must fall within the stated range, and input all the needed information to make the payment. Afterwards, the cashier shows the offered bonuses before the operation is completed.
As far as making payments via card goes, the deposits are performed by third-party electronic payment processors. The balance gets updated only after getting the needed approval and authorisation from the card issuer.
As for cryptocurrencies, you must pick up the needed coin and its network in the cashier and to see the deposit address, as well as the QR code, wherever possible. The process of the deposit is as follows: select the asset, choose the network, use the deposit address, perform the transaction, wait for the confirmation of the transaction and get the funds in your AUD balance.
Take note that sending an unsupported asset or utilising a different network may cause you to lose your funds.
Deposit Limits at GoldenRoo Online Casino
Fiat deposit limits displayed at the cashier are from 17 to 2,000 AUD (Visa/Mastercard) or from 17 to 1,620 AUD (Apple Pay).
Deposit limits of cryptocurrencies vary for each individual asset. The following are examples of minimum limits that you see on the cashier: 5 USDT, 0.0002 BTC, 0.005 ETH. Incoming crypto payments are also uncapped. Please note that these are deposit limits and not minimum requirements for bonuses.
Fees on Deposits and Processing Time
There can be some fees and charges in connection with deposits and withdrawals; however, generally speaking, the casino takes care of deposit charges in the majority of cases. The client is always responsible for bank fees, while the payment system can take off some conversion fees.
In case of card deposit, the payment should be confirmed first in order for the balance to be credited. As far as crypto deposits are concerned, they need blockchain confirmation as well. Consequently, payment being confirmed doesn’t necessarily mean that the balance will be credited instantly.
Golden Roo Withdrawals
Withdrawals from casino accounts are done using the Withdrawal tab of the cashier section. The current available options for withdrawals at GoldenRoo are Visa & Mastercard and cryptocurrencies, with the available options and withdrawal limits being indicated prior to making the withdrawal.
The general withdrawal process begins with the initiation of the request, followed by the checks and verification process. This is then followed by the processing of the withdrawal at the GoldenRoo official website.
Aussies can withdraw unutilized and cleared funds by submitting a withdrawal request. The operator may also demand identity or other verifications prior to withdrawal.
Withdrawal Procedure at GoldenRoo
To initiate a withdrawal, open the cashier and switch its mode from Deposit to Withdrawal. Choose a payment method to withdraw and input the amount of money to be withdrawn. The cashier will show how much money you have to withdraw and the minimum and maximum limits associated with your chosen payment method. Payment information may also be needed depending on the payment method chosen.
After inputting the required data, submit the request. After that, the request can go through the verification process, which includes account and payment verification before processing. After processing, the money will be passed to the appropriate card provider, bank or blockchain network, and there the transfer of money will take place.
According to the Terms, the money should be transferred back to the original payment method used when the funds were deposited to the account – credit card, debit card, bank account or any other payment method. An exception may be made by the company only at its own discretion.
Goldenroo Withdrawal Limits
The current range of withdrawal instruments is as follows:
| Method | Minimum | Maximum |
| Visa/Mastercard | 18 AUD | 2,000 AUD |
| USDT | 15 AUD | 22,500 AUD |
| BTC | 22 AUD | 22,500 AUD |
| ETH | 17 AUD | 22,500 AUD |
| LTC | 15 AUD | 22,500 AUD |
| SOL | 14 AUD | 22,500 AUD |
| USDC | 15 AUD | 22,500 AUD |
| TRX | 24 AUD | 22,500 AUD |
| BNB | 1 AUD | 499 AUD |
Ranges stated above have to be considered independently and not as one single limit. Moreover, there can be a wide variation in the limits of the cryptocurrencies because of the volatile exchange rates.
Under the Terms, it is mentioned that the minimum withdrawal limit will be 10 EUR, or the amount in any other currency of the account, with the exception of closure of the account. There are also certain withdrawal limits per month, which are 10,000 EUR under regular conditions and 5,000 EUR if the balance is more than ten times the deposits.
Verification Prior to Withdrawal
Additional verifications may also be required prior to the casino’s payout to the player. GoldenRoo may ask for photo identification, proof of address, selfie, verification phone call, and/or other additional verification documents before paying out the funds.
This means that, if the KYC procedure was not fully performed, it can impact or even prevent a withdrawal. Additional verifications will also take place when the payment information does not belong to the account owner or in case the client is withdrawing the money by using a different means than when he deposited his funds.
The stated KYC policy describes a risk-based verification process where both standard and enhanced due diligence are determined by the customer, transaction, and risk levels. In addition, the policy notes that a complete KYC process might involve providing government-issued photo identification, a selfie holding the ID, and proof of residence.
Nevertheless, these stages must remain separate:
- Verification;
- GoldenRoo withdrawal processing;
- External payment processing.
Completion of verification does not necessarily mean completion of withdrawal processing.
Fees for Withdrawals and Processing Time
The withdrawal fee is not only dependent on GoldenRoo’s terms but also on the fee of the external payment system, if there is any. Processing includes a few different stages, which means that one cannot consider casino processing as the final delivery time. There are five major steps:
- Withdrawal request, when the player requests the amount and selects the payment method from the cashier.
- Account verification, when GoldenRoo verifies the identity of the person, the payment details, status of the account, and other transaction-related information.
- Processing by GoldenRoo AU, where the withdrawal request is considered and processed internally.
- External processing involves the funds being transferred to the corresponding card issuer, bank, or blockchain network.
- Delivery, when the money is delivered to the player through the chosen payment method.
The given GoldenRoo info does not offer fixed processing time ranges for Visa/Mastercard and single cryptocurrency withdrawal.
Golden Roo Withdrawal Fees
The Terms state that there is a conditional withdrawal fee. There is no withdrawal commission if the deposit is rolled over at least one time. If not, GoldenRoo may apply an 8% fee, with a minimum fee of 4 EUR or its equivalent in the currency of the account.
This is the withdrawal fee that is set by the casino itself. Additional fees can include the fees charged by the payment operator, bank, intermediary, exchange rate, or blockchain network. Thus, the total amount obtained can depend on the withdrawal terms and the additional payment system infrastructure used.
GoldenRoo Payment Problems
Issues may arise when completing deposits, withdrawals, or during external processing. To know where the problem originated, you must first check the status of your transaction.
GoldenRoo Payments Pending, Rejected or Not Credited
The deposit could still be pending due to processing by either the casino, bank, card, or the payment provider. Rejections can occur because of insufficient funds, incorrect details, limits on deposits, and the unavailability of certain payment methods and currencies. In case the deposit was processed from outside the casino but the balance is not reflected inside, the provider could still be processing it.
Crypto deposits should be checked with regard to the network used, the destination address, number of confirmations, and status of the blockchain. Network congestion may lead to crediting delays as well. Without confirming the transaction status and payment information, the exact cause cannot be presumed.
Pending Withdrawals or Rejections
A withdrawal could still be pending due to processing, verification, checks on the payment method, incorrect details, limits on withdrawal, and unavailability of cashout methods. The casino may limit or reject a withdrawal if there is a failure to meet certain requirements.
Payment Completed But Not Received
With fiat currency, check the transaction status, payment reference, details of the payment, and the bank/provider processing the payment. With crypto, check the transaction hash, blockchain status, the destination address, network, and number of confirmations. If GoldenRoo shows a transaction ID or status, use it to check the payment.
Reach out to support if the transaction status does not explain the problem or further checks are required. Provide your account email, transaction ID, amount, payment method, date/time, transaction status, and crypto transaction hash.
Do not give out your password, 2FA codes, card numbers, seed phrases, or private keys. A processed withdrawal that has not yet been received does not mean the transaction was unsuccessful.