Privacy Policy
Last updated: 29 September 2026
This Privacy Policy explains how personal information is collected, used, stored and shared when you visit goldenroo-au.net, create a GoldenRoo account, contact Customer Support, make a payment or use the gaming services.
GoldenRoo is operated by Tusitier Ltd, registered in the Marshall Islands under company number 137952 and licensed in Anjouan under licence ALSI 202505043-FI2.
By using the website, you acknowledge the practices described in this Policy. If you do not agree with them, you should not register an account or submit personal information.
Information We Collect
The information collected depends on how you use GoldenRoo and whether you have registered an account.
| Category | Examples |
|---|---|
| Registration details | Full name, date of birth, email address, residential address, country and account credentials |
| Identity information | Passport, driving licence, identity card, photograph, selfie and proof of address |
| Payment information | Payment method, transaction amount, currency, cardholder name, wallet address and transaction identifier |
| Account activity | Deposits, withdrawals, bonuses, wagers, game history, winnings, losses and account restrictions |
| Technical information | IP address, device type, browser, operating system, language, session data and approximate location |
| Communications | Support messages, verification calls, complaints, responsible gaming requests and other correspondence |
| Security information | Login history, suspected fraud indicators, connected accounts and verification results |
| Preferences | Language, currency, communication choices and cookie settings |
GoldenRoo does not require your account password, complete card number, CVV, cryptocurrency private key or wallet recovery phrase through ordinary support communications.
Payment card information may be processed directly by an authorised payment provider rather than stored by GoldenRoo.
How Information Is Collected
Information is provided directly when you register, complete account verification, make a transaction, enter a promotion or contact Customer Support.
Other information is generated automatically when you use the platform. This can include login records, game activity, transaction history, device information and website interactions.
GoldenRoo may also receive information from payment processors, identity-verification providers, fraud-prevention services, banks, cryptocurrency services, affiliates and regulatory or public sources.
Information received from third parties may be compared with the details submitted through your account.
Why We Use Personal Information
GoldenRoo processes personal information to provide and protect the gaming service. This includes opening and managing accounts, accepting deposits, processing withdrawals and maintaining transaction records.
Information is also used to verify identity and age, confirm payment ownership, identify duplicate accounts and prevent unauthorised access.
Account and payment activity may be reviewed to detect fraud, money laundering, chargebacks, bonus abuse and other prohibited conduct.
GoldenRoo may use information to administer promotions, respond to enquiries, resolve complaints, enforce the Terms and meet licensing or legal obligations.
Technical and usage information helps maintain website security, identify errors, improve performance and understand how platform features are used.
Where permitted, contact details may be used to send service notices, account information and promotional communications. Marketing preferences can be changed by contacting Customer Support or using the option included in the relevant message.
Identity Verification
GoldenRoo may request identity and payment documents before allowing withdrawals or continued account use.
Verification can include a passport, driving licence or identity card, recent proof of address, a selfie, payment-method evidence or a verification call. Additional information may be requested where required for security, fraud-prevention or anti-money-laundering checks.
Submitted documents must belong to the account holder and match the information registered on the account.
Identity information is used only for legitimate verification, security, regulatory and legal purposes. Providing false or altered documents may result in account suspension and disclosure to the appropriate authorities.
Payments and Financial Information
GoldenRoo uses external payment providers to handle card, electronic and cryptocurrency transactions.
These providers may independently collect information needed to authorise, process and settle a payment. Their handling of personal data is governed by their own privacy and security practices.
GoldenRoo may receive transaction details, confirmation status, payment ownership information and fraud indicators from a payment provider.
Payment information may be used to process withdrawals, investigate missing transactions, prevent chargebacks and confirm that the payment method belongs to the registered player.
Cookies and Similar Technologies
GoldenRoo may use cookies, local storage and comparable technologies to operate the website and remember account settings.
Essential cookies support login sessions, security, payment functions and website navigation. Without them, some account features may not operate correctly.
Preference cookies can remember settings such as language, currency and display choices. Analytics technologies help measure website performance and identify technical problems.
Where permitted, advertising technologies may be used to measure promotional campaigns and present relevant content.
Cookie controls are available through the website or browser settings. Blocking essential cookies may prevent login, payments or other platform functions from working.
Sharing Personal Information
GoldenRoo does not sell personal information as an independent commercial product.
Information may be shared with companies that provide services necessary to operate the platform. These can include payment processors, identity-verification providers, hosting services, game suppliers, analytics providers, customer-support systems and fraud-prevention services.
Only information reasonably required for the relevant service should be provided to these recipients.
Personal information may also be disclosed to licensing authorities, regulators, courts, law-enforcement agencies or other competent bodies when required by law or where necessary to investigate suspected unlawful conduct.
If the business or platform is transferred, reorganised or acquired, relevant information may be transferred to the new operator subject to appropriate confidentiality and data-protection requirements.
International Data Transfers
GoldenRoo operates internationally and works with providers in different countries. Personal information may therefore be processed outside your country of residence.
Privacy laws in another country may differ from those in your location. Where required, GoldenRoo uses contractual, technical and organisational measures intended to protect information during an international transfer.
Using the platform may involve transfers to locations where GoldenRoo, its payment providers, game suppliers or verification partners operate.
Information Retention
Personal information is retained for as long as required to provide the service, maintain account and transaction records, resolve disputes and comply with legal, licensing and anti-money-laundering obligations.
Closing an account does not always result in immediate deletion. Certain identity, payment, security and gambling records may need to be preserved after closure.
Information that is no longer required may be deleted, anonymised or securely restricted from ordinary use.
Retention periods can vary according to the type of information, account activity and applicable legal requirements.
Security
GoldenRoo uses technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure and loss.
Access to sensitive information is limited to authorised personnel and service providers that require it for legitimate operational purposes.
No online system can guarantee complete security. Players are responsible for protecting their passwords, devices and registered email accounts.
If you believe that your GoldenRoo account or email address has been compromised, contact Customer Support immediately and change the affected credentials.
Your Privacy Choices
Depending on the laws that apply to you, you may have the right to request access to personal information held about you, ask for inaccurate details to be corrected or object to certain processing.
You may also be able to request deletion, restriction, portability or withdrawal of consent. These rights are not absolute and may be limited by legal, security, licensing and record-retention obligations.
GoldenRoo may need to confirm your identity before responding to a privacy request. Additional information may be requested to prevent another person from gaining access to your account data.
A valid request can be submitted to [email protected] from the email address registered to the account.
Marketing Communications
GoldenRoo may send promotional messages where you have agreed to receive them or where otherwise permitted.
You can stop marketing emails by using the unsubscribe option in the message or contacting Customer Support.
Even after opting out of marketing, you may continue to receive essential communications about account security, verification, transactions, changes to legal terms or responsible gaming restrictions.
Children and Underage Users
GoldenRoo is intended only for people aged 18 or older, or the higher legal gambling age applicable in their jurisdiction.
The platform does not knowingly permit minors to register or gamble. If an account may belong to an underage person, access can be suspended while the matter is investigated.
A parent or guardian who believes that a minor has provided information to GoldenRoo should contact the privacy team.
External Services
The website may contain content or services provided by third parties. GoldenRoo does not control the privacy practices of independent websites, payment providers or other external services.
Before submitting information to a third party, review the privacy terms presented by that provider.
Changes to This Policy
GoldenRoo may update this Privacy Policy to reflect changes in the platform, service providers, legal requirements or data-processing practices.
The revised version becomes effective when it is published with a new “Last updated” date. Continued use of the platform after an update means that you acknowledge the revised Policy.
Material changes may also be communicated through the account or registered email address where appropriate.
Privacy Contact
Questions about this Policy or the use of personal information can be sent to:
Privacy enquiries: [email protected]
Customer Support: [email protected]
When submitting a request, use the email address registered to your account and provide enough information for GoldenRoo to identify the relevant account and issue.