Terms and Conditions
Effective date: 29 September 2026
These Terms and Conditions govern access to and use of goldenroo-au.net, including account registration, games, promotions, deposits, withdrawals and related services. GoldenRoo is operated by Tusitier Ltd, registered in the Marshall Islands under company number 137952 and licensed in Anjouan under licence ALSI 202505043-FI2. By registering or using the service, you confirm that you have read and accepted these Terms, the Privacy Policy, applicable bonus rules and game-specific conditions. If you do not agree, you must stop using the service.
Eligibility and Access
You must be at least 18 years old or have reached the higher legal gambling age required in your jurisdiction. You must have legal capacity, act only on your own behalf and use GoldenRoo exclusively for personal entertainment. It is your responsibility to confirm that online gambling is permitted where you are physically located. Access is prohibited from Austria, France and its territories, Germany, the Netherlands and its territories, Spain, the Union of Comoros, the United Kingdom, the United States and its territories, FATF-blacklisted countries and any other jurisdiction restricted by the licensing authority. You must not use a VPN, proxy or other technology to hide or manipulate your location.
Registration and Verification
Only one account is permitted per player. Accounts connected through the same person, household, representative, device or payment method may be treated as duplicates and closed. Registration details must be complete, accurate and kept current. You are responsible for protecting your password and registered email address, and activity completed using valid credentials may be treated as authorised unless unauthorised access has been reported.
GoldenRoo may verify your identity, age, residential address, payment ownership and source of funds before allowing deposits, withdrawals or continued account use. You may be asked for a passport, driving licence or identity card, recent proof of address, selfie, payment record or verification call. Account functions may remain restricted until the checks are complete. False information, altered documents or use of another person’s identity can result in account closure and cancellation of affected transactions. Accounts, balances, bonuses, wagers and withdrawal rights cannot be sold, shared, pledged or transferred.
Deposits and Payments
Deposits must originate from a card, account or cryptocurrency wallet owned by the registered player. Third-party payments may be rejected. Card and electronic payments are handled by external processors and are credited only after authorisation from the relevant payment institution. Deposits made in another currency may be converted using the daily exchange rate or the rate applied by GoldenRoo’s bank or payment processor. GoldenRoo generally covers its own deposit-processing costs, while charges imposed by banks, card issuers, exchanges, wallets or blockchain networks remain the player’s responsibility.
Money held in a GoldenRoo account is a gaming balance rather than a bank deposit. It does not earn interest and is not protected by a banking compensation or deposit-insurance system. Funds connected with criminal, fraudulent or unauthorised activity must not be deposited.
Payments must be made in good faith. You must not reverse an authorised deposit, deny a valid transaction or initiate an unjustified chargeback. GoldenRoo may recover reversed funds, cancel winnings obtained using them and impose an administrative charge of €50 or the equivalent for each chargeback, payment denial or reversal.
Withdrawals
Cleared and legitimately available funds may be withdrawn through the Cashier. The general minimum withdrawal is €10 or the equivalent in the account currency. Method-specific minimums and maximums may also apply. When an account is permanently closed, the complete legitimate balance may be requested even if it is below the normal minimum.
Withdrawals are normally returned through the payment method used for the original deposit. GoldenRoo may permit another destination when the original route is unavailable, subject to additional verification. The standard monthly withdrawal limit is €10,000 or the equivalent. If the account balance is at least ten times greater than the player’s total deposits, the monthly limit is €5,000 or the equivalent. Transaction limits displayed in the Cashier do not override these monthly limits.
No GoldenRoo withdrawal commission applies after the deposited amount has been wagered at least once in full. If that turnover has not been completed, GoldenRoo may deduct 8% of the withdrawal, with a minimum charge of €4 or the equivalent. Withdrawals may remain pending while identity, account activity and payment ownership are reviewed. GoldenRoo does not control the settlement time of a bank, card provider or blockchain after funds have been released.
Games, Wagers and Promotions
You are responsible for checking the game, stake and transaction details before confirming a wager. An accepted wager cannot normally be changed or cancelled. GoldenRoo may establish different limits for particular games or accounts and may refuse, restrict or void a wager where necessary to address suspected fraud, collusion, abuse or an obvious technical or pricing error.
Results are determined using information supplied by the relevant game or event provider. Published outcomes become final after 72 hours unless correction is required because of a confirmed human, system or data-provider error. If a result cannot be reliably verified, the affected wager may be voided and the stake returned. Funds or winnings credited because of a malfunction, duplicate transaction or settlement mistake do not become the player’s property. GoldenRoo may correct the balance and recover an overpayment.
Promotions are subject to their individual conditions, which may include qualifying deposits, wagering requirements, eligible games, expiry periods, maximum bets and withdrawal restrictions. Promotional balances and related winnings may be removed where an offer has been used through duplicate accounts, coordinated activity, chargebacks, technical manipulation or another form of bonus abuse.
Prohibited Conduct
GoldenRoo must not be used for fraud, money laundering, collusion, account trading, unlawful payments or manipulation of games, promotions or payment systems. Bots, scripts, scraping tools, automated betting systems, cheats and software intended to interfere with the platform are prohibited. You must not access another player’s account, collect user information, distribute malicious software, send spam or disrupt the service.
GoldenRoo may investigate suspicious activity, restrict transactions, suspend accounts and preserve relevant records. Conduct involving suspected financial crime, fraud or other unlawful activity may be reported to the appropriate authorities.
Account Restriction and Closure
GoldenRoo may restrict an account while completing verification, investigating activity or responding to a security concern. An account may be closed for duplicate registration, false information, prohibited-location access, fraudulent payments, bonus abuse or another material violation of these Terms. Affected bonuses, wagers and winnings may be cancelled where permitted. Legitimate funds not connected with a violation will be handled after the required checks have been completed.
GoldenRoo may also close an account for operational reasons and return the legitimate balance after pending obligations are resolved. A player may request closure by contacting Customer Support from the registered email address.
If GoldenRoo suspects that a player is underage, the account will be locked during investigation. Underage winnings may be cancelled and recovered. Non-winning deposits may be returned after allowable transaction costs or otherwise handled as required by law.
Responsible Gaming
Gambling involves financial risk and should be treated only as entertainment. Do not gamble with money needed for essential expenses and do not increase deposits or stakes in an attempt to recover previous losses. Players may request self-exclusion through Customer Support using their registered email address. The request will take effect within 24 hours of receipt, after which the account will be disabled in accordance with the request. Creating another account or attempting to bypass self-exclusion is prohibited.
Availability, Liability and Intellectual Property
GoldenRoo does not guarantee uninterrupted or error-free access. Maintenance, telecommunications failures, payment-provider outages, security incidents and events beyond reasonable control may affect the service. GoldenRoo is not responsible for losses caused by incorrect payment details, an unsupported blockchain network, compromised credentials, player error or the actions of an unrelated third party.
To the maximum extent permitted by law, GoldenRoo is not liable for indirect, incidental or consequential loss associated with use or temporary unavailability of the platform. Where liability cannot be excluded, the total liability will not exceed the lower of €500 or the value of the wager or transaction directly responsible for the claim.
The GoldenRoo name, logo, website, software, text, graphics and gaming systems are owned by or licensed to the operator. Players receive a limited, personal, non-commercial and non-transferable right to use the platform. Content may not be copied, sold, modified, republished, scraped or distributed without written permission.
Complaints and Final Provisions
Complaints must be submitted in writing to Customer Support from the email address registered to the account. The message should contain enough information to identify the relevant wager, transaction or decision. A complaint concerning wager settlement must be submitted within three days of the decision. Unresolved matters may be escalated to management and, where applicable, arbitration.
GoldenRoo may revise these Terms to reflect changes in the platform, payment systems, legislation or licensing requirements. A revised version becomes effective when published. Continued use constitutes acceptance; players who disagree must stop using the service and may request closure of their account.
These Terms are governed by the laws applicable in the Autonomous Island of Anjouan, Union of Comoros. If a translation differs from the English version, the English version takes priority. These Terms, the Privacy Policy, promotion rules and other published policies form the complete agreement governing use of GoldenRoo.